AGS Footwear Group > Customer Service > Returns, Exchanges, Refusals

Returns, Exchanges, Refusals

We are committed to providing a quality experience for our customers. We understand that there may be instances when you need to return items for a number of reasons.

Returns

Defective returns must have a return authorization number from AGS. Please contact us via phone, fax, email returns@agsfootweargroup.com, or through our website contact form. Instructions will be provided to return the damaged merchandise and make sure the issue is resolved.

Authorized returns to stock will carry a 15% restocking fee if merchandise stickers or price tags must be removed. If the merchandise returned is unsuitable for restocking, it will be sent back to the customer at their expense.

Exchanges

If an exchange is required you will need to contact us. A return authorization will be provided after which the product may be sent back and credit will be issued upon receipt.

Refused Order

If an order is refused by the dealer, he or she will be responsible for the freight charges out and back, plus a 15% restocking fee. No future order will be shipped without charges being paid first.